GIO CLUB F.A.Q.
Does GIO Club deliver to my area?
We recommend to check if your city or town is listed among the areas we are currently serving.
We are currently delivering to the following cities and towns in the San Francisco bay-area:
Is there a cut-off time to update my flavors for my deliveries?
Remember to update your flavors selection by midnight of the last Thursday before your delivery day. Cut-off times are posted on our delivery calendar. After Sunday at noon, once your credit card has been charged and the delivery order automatically generated, the changes will be saved for your following billing & delivery cycle.
How do I change my flavors selection for next delivery?
You can change your flavors selection any time by log in to your account. Changing your flavors is very simple and straightforward. To make it even easier, we created a short YouTube video to explain how to change your flavors selection.
Please note: Remember to update your flavors selection by midnight of the last Thursday before your delivery day. Cut-off times are posted on our delivery calendar. After Thursday, once your credit card has been charged and the delivery order automatically generated, the changes will be saved for your following billing & delivery cycle.
How do I cancel my subscription to GIO Club?
Canceling your subscription is very easy: send us a membership cancelation request using our Membership Cancelation Form.
We will cancel your subscription ASAP. Usually it takes less than 24 hours to cancel a subscription. We do not charge cancelation fees. After you canceled your subscription you are welcome back anytime you feel like you need a great Italian gelato!
How do I change my subscription plan?
Changing your subscription, e.g. from Pints to Mezzo boxes or from a 4 weeks cycle to a 2 weeks cycle, is very easy: send us a membership change request using our Membership Change Form.
We will update your subscription ASAP. Usually it takes less than 24 hours to update a subscription. Please do it at least one week before the renewal date.
Why some flavors are not available to GIO Club members?
Sometimes our customers wonder why they can't find their favorite gelato at our stores or in their delivery. While big commercial gelato and ice-cream brands have an assortment of long-lasting flavors always available regardless of the season, at GIO Gelati we prepare new fresh batches of gelato every week. Always starting from fresh ingredients. The ice-cream you buy at your local supermarket might have been sitting on the shelfs for a few months. The gelato you get from GIO Gelati in never older than a few days. This makes our gelato tastier and healthier.
Our authentic Italian gelato is different from any other gelato or ice-cream. We make gelato exclusively at our artisanal production lab in San Francisco on Union Street. We never use preservatives, and we pride ourselves in making no compromises on quality by preparing and serving only fresh, just made gelato. For example, if one week we do not find perfectly ripe nectarines at the market, we simply halt the production of nectarine gelato.
We can only produce a limited set of flavors every week. We committed to offering about 15 different flavors available to our GIO Club members, some are always available, like stracciatella, while others are seasonal flavors available only for a limited time.
In our stores, we can afford to be slightly more flexible with the flavors. We add or remove flavors on a daily base. The planning required by our subscription program doesn't allow the same freedom.
We work hard to balance our passion for authentic and fresh gelato with the commitment to our GIO Club members to offer a rich and seasonally updated flavor selection.